Information for Patients and Visitors

If you are planning to visit UPMC Presbyterian or another facility on the UPMC's Oakland campus, you may have many questions -- questions about topics ranging from directions to visiting hours to entertainment options.The links in the list that follows may lead to the information you need. If your questions remain unanswered, please contact UPMC.

• Patient Handbook (PDF file)
  Information for patients at UPMC Presbyterian and UPMC Montefiore.
  
  
• For Family and Friends (PDF file)
  A visitor's guide to UPMC Presbyterian, UPMC Montefiore, and the surrounding area.

Preparing for a Safe Surgery
"Ambulatory Surgery at UPMC" is an informational video for patients who are scheduled for ambulatory surgery at UPMC Presbyterian/UPMC Montefiore. This video follows two different patients through their surgical experiences and will help you better understand what to expect on the day of your surgery.

To view our videos, the free RealPlayer® plug-in must be installed on your computer. Download theRealPlayer plug-in (free)

You may also download the companion booklet for this video by clicking here.

• Relief for Pain After Surgery (PDF file)
  Working together with health care staff to make you as comfortable as possible after surgery.

Intensive Care Unit Visiting Hours
Visiting hours are limited to 15-minute intervals every two hours. The first interval is: from 10:30 to 10:45 a.m., the next is from 12:30 to 12:45 p.m., and so on through the day. The last interval is from 8:30 to 8:45 p.m. If you have any questions regarding UPMC Presbyterian's visiting hours, contact us.

Pastoral Care
The chaplains of UPMC Presbyterian provide emotional assistance and pastoral care to patients, their families, and staff -- regardless of denomination or faith.

Patient Satisfaction
UPMC prides itself on providing quality care to patients. All UPMC hospitals are accredited by the Joint Commission (formerly called Joint Commission on Accreditation of Healthcare Organizations, or JCAHO). If the patient believes his or her concerns about care or safety have not been addressed by the hospital, the patient also may contact the Joint Commission’s Office of Quality Monitoring by phone at 1-800-994-6610 or by e-mail at complaint@jointcommission.org.

Many of our documents are available in PDF format. To read PDF files, Adobe Acrobat Reader® software must be installed on your computer. Download Acrobat Reader (free version)